How to use Deveron Helpdesk 1. Login to your helpdesk account Go to https://helpdesk.deveron.com/ Click on “Login” on the top right corner of the screen You will be presented with the following screen: There are 3 ways you can login to your account: Sign in with SSO: Click on this button and you will be redirected to the Microsoft Office login page. Just login as usual and follow the prompts to connect to FreshService. Sign in with magic link: Click on this option, and you will receive a link in your email inbox. Open your email and click on that link to access Deveron Helpdesk without a password. Email and Password: If you have setup a password in the past, this last option may be used to login to the Deveron Helpdesk. (Use the Forgot Password? link if you would like to use this method) Page Break 2. Submit a ticket / Report an issue Once you are logged in, you should see the following screen: Click on the “Report an issue” button Next, you will be taken to the following screen: Enter the required fields. Please try to be as specific as you can. Once completed, you can click on submit and you will receive a notification in your email to confirm that we have received your request. You will also receive emails about any future updates to your request in your email inbox. 3. Review your tickets You can check the status or add notes to your previous tickets at any time Once you are logged in, you can click in the hamburger icon at the upper left corner: Then click on “Tickets” Next, you will be presented with the following screen: You may click on any ticket you have opened to check its status and add/edit any information that you may need to.